Natural Language Processing
Understand and act on text at scale, from customer messages and reviews to tickets, contracts and forms.
What we deliver
Chatbots & virtual agents
Conversational assistants for web, chat apps and service desks, in multiple languages.
Sentiment analysis
Track how customers feel across reviews, surveys and social channels.
Classification & routing
Sort emails, tickets and documents automatically and send them to the right team.
Information extraction
Pull names, dates, amounts and clauses out of unstructured documents.
How we deliver it
Discover
We map your goals, data sources and constraints, and agree how success will be measured.
Design
We choose the right models and architecture and plan how they fit your existing systems.
Build & validate
We build iteratively, test against real data and review accuracy, bias and security before go-live.
Operate & improve
We monitor quality in production, retrain when needed and report on the value delivered.
What you get
Faster response
Customers get answers and routing in seconds.
Insight from text
Turn feedback into trends you can act on.
Less manual effort
Fewer people re-keying data from documents.
Related
Generative AI Solutions
Put large language models to work on content, customer service and knowledge work, grounded in your own information and governed properly.
Learn more arrow_forwardMachine Learning & Deep Learning
Predictive models and intelligent systems that automate decisions and surface insights hidden in your data.
Learn more arrow_forwardAI Integration & Deployment
Bring AI models into the systems your people already use, securely and reliably.
Learn more arrow_forwardTalk to us about natural language processing
Get a free assessment and a clear recommendation for your business, wherever you operate.