Cloud2Serve/Service desk
Module 01 of 8 · ITIL-aligned service desk

Service desk

A complete ITIL-aligned service desk. Capture every request, hit your SLAs, and let the AI agent resolve the routine ones on its own.

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What it handles
  • Omnichannel intake: email, self-service portal, chat and API
  • SLA timers, business hours, escalation and major-incident handling
  • Service catalog with multi-stage approvals and fulfilment
  • Knowledge base and deflection through the 24×7 virtual agent
Highlights

Key features

smart_toy

AI virtual agent

Answers common questions and raises or resolves tickets around the clock.

timer

SLA & escalation

Response and resolution clocks with automatic escalation when at risk.

list_alt

Service catalog

Request items and services with approval chains and tasks.

menu_book

Knowledge & CSAT

Reusable articles, self-service and satisfaction scoring on every ticket.

Part of one platform

Works with the rest of Cloud2Serve

Turn on service desk on its own or alongside the other modules. Everything shares one agent, one console and one audit trail.

hub

One agent

RMM and data protection from a single install. Nothing extra to deploy or maintain.

smart_toy

AI built in

Drafts replies, triages tickets and suggests fixes across the platform.

domain

Multi-tenant & white-label

Run many customers under your own brand and domains, fully isolated.

dns

Yours to host

Self-host on one server or use our hosted service. Your data stays yours.

Keep exploring

Related

Cloud2Serve IT operations & RMM

Device health, patching, remote control and scheduled automation.

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Cloud2Serve Workforce

People, onboarding and offboarding in one flow.

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Cloud2Serve Network monitoring

Firewalls, switches, Wi-Fi and UPS, with alerts that matter.

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See Service desk in action

Book a 15-minute demo or talk to our sales team about turning this module on.

Book a demo