Refund Policy

Cloud2SME provides a 3-day money back guarantee for new hosting account registrations, subject to the following terms and conditions:

• Non-refundable Fees [3.01(A)]: Fees paid by Subscriber in connection with the purchase of SSL certificates, Site Backup & Restore, Domain privacy and Domain names registration are non-refundable, as are Check Refunds of $10.00 or less due to processing fees.
• Cancellations within First 3 Days of Registration. In the event Subscriber cancels the Services within 3 calendar days of registration, Subscriber will receive a full refund of all fees paid in connection with the registration upon request, with the exception of any Non-refundable fees set forth in Paragraph 3.01(A).
• Subscriber has the option, but not the obligation, to retain ownership and control of any promotional "Free Domain Names" registered in connection with the subscription, in which case Subscriber's refund will be reduced by $11.95 per domain name.
• Cancellations after 3 Days and Before 7 Days. In the event Subscriber cancels the Services after the expiration of 3 calendar days, but prior to the expiration of 7 calendar days, Subscriber will receive a refund of all fees paid in connection with the registration, with the exception of any Non-refundable fees set forth in Paragraph 3.01(A), subject to the following additional mandatory reductions:
• Free Domain Names: If Subscriber registers any domain name as part of a "Free Domain Name" promotion in connection with the registration, Subscriber's refund will be reduced by $11.95 per domain name. Subscriber will retain full ownership and control of any such domain names.
• Dedicated IP any fees paid by Subscriber in connection for services of a Dedicated IP will be refunded at a prorated rate based on the registration date, the length of service, and the date of cancellation.
• Cancellations after 7 Days. Subscriber may cancel his/her/its Services at any time, before or after automatic account renewal, and, with the exception of any Non-refundable Fees set forth in Paragraph 3.01(A) and setup fees, if any, which are non-refundable after 7 calendar days, receive a pro-rated refund for all other fees paid for Services, less $11.95 per "Free Domain Name."
• Notice of Cancellation. Subscriber agrees to direct all cancellation requests to Cloud2SME via email, sales@Cloud2SME.com, phone (80) 252-22029, or online chat. The cancellation request must include verification of ownership of the hosting account and/or domain(s), as determined by Cloud2SME.
• Subscriber must also confirm to Cloud2SME that all emails, files, and databases are preserved and backed up somewhere other than Cloud2SME server space. Once confirmed the cancellation can be processed following the cancellation policy located at: http://cloud2sme.com/t/CancelingHostingAccount .
• In the event Subscriber issues a chargeback or reversal of charges without first following the above cancellation procedures, the Subscriber will be responsible for a $50.00 billing service fee.
• There is no Shipping policy for our products as our products doesn’t need of shipping to any location.