Please submit issues regarding the abuse of our services including, but not limited to; illegal activity, the exploitation of children, spam, phishing and malware. We also have zero tolerance for spam activity as outlined in our "Condition of Use". We review all complaints for validity and will take appropriate action, and as part of our investigation it may also be necessary for us to corroborate your complaint with our customer. Please be aware that the Abuse Department addresses a large volume of complaints and they may only respond to you for further information or clarification on your complaint. You can respond on our support portal for this subject.
We define spam as the sending of Unsolicited Commercial Email (UCE), Unsolicited Bulk Email (UBE) or Unsolicited Facsimiles (Fax), which is email or facsimile sent to recipients as an advertisement or otherwise, without first obtaining prior confirmed consent to receive these communications from the sender. This can include, but is not limited to, the following:
Windows system messages
Pop-up messages (aka "adware" or "spyware" messages)
Instant messages (using AOL, MSN, Yahoo or other instant messenger programs)
Online chat room advertisements
Guestbook or Website Forum postings
We will not allow our servers and services to be used for the purposes described above. In order to use our products and services, you must not only abide by all applicable laws and regulations, which include the Can-Spam Act of 2003 and the Telephone Consumer Protection Act, but you must also abide by Cloud2SME's no spam policies. Commercial advertising and/or bulk emails or faxes may only be sent to recipients who have already "opted-in" to receive messages from the sender specifically. They must include a legitimate return address and reply-to address, the sender's physical address, and an opt-out method in the footer of the email or fax. Upon request by Cloud2SME, conclusive proof of opt-in may be required for an email address or fax number.
If Cloud2SME determines the services in question are being used in association with spam, Cloud2SME will re-direct, suspend, or cancel any web site hosting, domain registration, email boxes or other applicable services for a period of no less than two (2) days. The registrant or customer will be required to respond by email to Cloud2SME stating that they will cease to send spam and/or have spam sent on their behalf. Cloud2SME will require a non-refundable reactivation fee to be paid before the site, email boxes and/or services are reactivated. In the event Cloud2SME determines the abuse has not stopped after services have been restored the first time, Cloud2SME may terminate the hosting and email boxes associated with domain name in question. To Report Spam Abuse: We encourage all customers and recipients of email generated from our products and services to report suspected spam. Suspected abuse can be reported by email or through our Spam Abuse Compliant Center on the Web.