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FAQ - Frequently Asked Question

How we manage your infrastructure or server etc., ?

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What are the technologies which you offer and use ?

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Do you offer SLA for your services or have SLA based services ?

Yes we offer SLA, but only for dedicated Server, Private Cloud, Cloud Storage, for more information please visit

Why you do not offer Domain Registration ?

We do not offer Domain Registration as we know that is not our domain.

But we understand that domain name is one of the component, we support almost all domain registrars, which means you may register domain from any service provider you like. To use them you need to contact our support team.

We though recommend GoDaddy as registrar.

Where are your server located ?

Our Server are located here in Bangalore, India. We choose Bangalore for reason that in India it has most proper network connectivity possibilities available and Bangalore had ample IT human resource available.

How do you handle incidents? Who does what etc?

  • - We have are dedicated support portal which is first place to raise the incident or you can call the Customer Support Help Desk during normal Business hours here in India.
  • - Once incident is logged in support system using client ID then support will transfer the ticket to L2 team.
  • - L2 team will immediately act upon that incidents and try to resolve within 24 hours of reporting time.
  • - If L2 team is not able to deal with it will escalate to L3 team which will resolve the issues within 48 hours.
  • - If there is SLA involved and agreed for the service then SLA can be claimed as guideline defined in SLA.

We are not sure to go with single VPS or private Off-Premise Cloud, Could you give quick differentiate between them ?

Features

Student / Professional / Freelancers - VPS

Corporate – VPS

Off Premise Private Cloud – VmWare / Open Stack

Storage

50 GB (Default) * (Max – 200 GB)

200 GB (Default)* (Max – 500 GB)

1 TB (Default)* (Max – 5 TB) in DAS Mode

Static IP’s

1 (Default)

1 (Default)* (Max – 10 IP)

2 (Default)* (Max – 10 IP)

Processing Range

2.0 GHz Single Core (Default) * (Max – Dual Core)

2.0 Ghz Dual Core (Default) * (Max – 4 Core)

4 Core (Default)* (Max – 16 Core) Single Socket based

RAM

3 GB DDR3 (Default) * (Max – 4GB)

3 GB DDR3 (Default) * (Max – 8GB)

12 GB DDR3 (Default)* (Max – 32 GB)

Operating System

Ubuntu Server 12.04 LTS (Default) *

Ubuntu Server 12.04 LTS (Default) *

Any Guest OS you want, license of those is not included ex. Windows Server

Note : * Indicates that customization is possible till indicative Max limit but comes with extra cost. You can check our website for any such cost.

Your prices are hugely economic, do you have any hidden fees like setup, maintenance fees etc.,

We don’t put any restriction or any hidden fees like setup fees etc., All plan comes with unlimited bandwidth. Most of the plan comes with annual subscription.

What about data backup ?

On all VPS backup will be taken weakly basis. If need enhanced backup you need more storage which can be purchased separately. For shared hosting also we take our internal backups, but we recommend that users should also take backup before any change to there existing data / website etc.,

How you assign Public IP address to VPS or how firewall seprate the traffics?

All VPS have dedicated internal LAN IP address, which we translate to Public IP address using Physical firewall nating 1:1. For Private cloud also you will get dedicated LAN IP Block which you can use to manage them internally and then you will also get bunch of Public IP which you can associate with these LAN IP's.

Why OpenStack as Cloud service platform ?

  • OpenStack is a massively scalable cloud operating system, powering some of the world's leading clouds. Backed by more than 130 participating organizations such as Dell, HP NASA etc., OpenStack is quickly becoming the industry standard for public and private clouds. OpenStack clouds are built to talk to each other, making it easy to move applications and data between data centres and even different service providers. And since it's all open source, you're in control of your destiny—you don't have to relinquish control to a proprietary solution such as VmWare etc.,
  • There is no license cost involved in case of OpenStack, which you only pays for the Hardware and Bandwidth.

Can we host our own hosting busines based on off-premise private cloud ?

Yes off course in your own private cloud you can have it all running as small datacentre for your own organisation. You can do all business which you do currently.